This Privacy Policy (“Policy”) describes how PrabuddhaClasses Edu. Pvt. Ltd.( collects, uses, discloses and otherwise processes information about you. This Policy applies to information we collect as a data controller when you access or use our websites (the “Sites”) and any related online website contents and services including the cybersuksha.com mobile app available here (provision of the Sites and related products and services, collectively the “Services”), and when you otherwise interact with us, such as through our customer support channels.
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). Some states may provide additional privacy rights, please refer to the Additional Information Regarding Your State Privacy Rights section to learn more. We encourage you to review this Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
Information we Collect and Means of Collection
The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.
Information you Provide directly to us: We collect information you provide directly to us. For example, we collect information directly from you when you open an account or sign up for our services or when you submit your article or when you contact us , fill out a form, submit or post content through our Services (such as via message boards, chat groups, or surveys), participate in a contest, request support, or otherwise communicate with us. The types of information we collect include your name, username, email address, postal address, phone number, demographic information (age, gender, etc.), payment information, and any other information you choose to provide.
Information collected via automated technologies and interaction
As you interact with the Services, we may collect information via automated means about your computer or mobile device, your preference settings, your location and your activities, including:
- Activity Information: We collect information about your activity on our Services, such as your access times, sessions, search queries, the URL of the last webpage you visited before visiting the Sites, mis-formatted DNS entries, search results selected, clicks, pages viewed, search history, and comments;
- Transactional Information: When you make a purchase (e.g., for a subscription or a premium version of one of our Services), we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
- Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as the IP address of your computer, unique mobile device identifier, type of device, mobile device ID number, screen resolution, web browser information and operating system or platform, your preferences and settings (time zone, language, etc.), internet provider or mobile carrier name.
- Audio Recordings and Chat Content: If you contact customer service through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes.
- Your Content: With your permission, we collect information and content stored on your device, such as if you choose to upload a profile picture in connection with your account.
- Precise Geolocation Information: With your consent, if you are using a mobile device, we may collect information about the precise location of your device. If you have not enabled our collection of that information, then we only collect approximate geographic location information. You may stop the collection of precise geolocation information at any time (see the Your Privacy Rights and Choices section below for details).
Information Collected by Cookies and Similar Tracking Technologies
We (and those who perform work for us) use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and which emails and advertisements you view, authenticate users, reconstruct or observe activity relating to a session or by a user for troubleshooting, issue resolution, and other purposes, and count visits to our Services.
Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. In our mobile apps, we may also use technologies that are not browser-based like cookies. For example, our apps may include software development kits (known as SDKs) which are code that sends information about your use to a server. These SDKs allow us to track our conversions, bring you advertising both on and off the Service, and provide you additional functionality. For more information about these tracking technologies and how to disable them, see the Advertising and Analytics section below.
How we use your information
We use the categories of information we collect to provide, maintain, and improve our products and Services. We may also use the information we collect for the following purposes:
- Provide services you requested;
- Provide, maintain, improve and develop new products, services and features, including debugging and repairing errors in our Services;
- Personalise your experience with us;
- Send you technical notices;
- Communicate with you about products, services, and events offered by us and others and provide news and information that we think will interest you (see the Your Privacy Rights and Choices section below for information about how to opt out of these communications at any time);
- Provide and administer any loyalty programs we offer;
- Monitor and analyse trends, usage, and activities in connection with our business, products, and services;
- Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the Your Privacy Rights and Choices section below);
- Target advertising to you when you use our Services based on information provided by our advertising partners (for more information and to opt out see the Targeted Advertising and Analytics section below);
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
- Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Dictionary and others;
- Comply with our legal and financial obligations; and
- Carry out any other purposes with your consent or at your direction.
We may also aggregate and de-identify your information in such a way that you may not reasonably be re-identified by us or any other company and may use this information for any other purpose. We process, maintain, and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
How we disclose your information
In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the categories of personal information described above in the following ways:
- Fraud prevention: We may disclose your information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
- Law enforcement purposes and public safety: If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users. We may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
- Service Providers: We may disclose your information with vendors who provide services on our behalf such as web hosting, fraud prevention, payment processing, voice transcription, email messaging, customer service, troubleshooting, survey providers, video players and conferencing and appointment booking and scheduling.
Children’s Privacy: As a general matter, our Services are intended for children and adults, however, we may knowingly collect personal information from individuals under the age of 18 in connection with certain cyber safety based activity.
Information We Collect from Children: In addition to the information we collect from you through the Services where you can register an account, and provide information about your child, we collect the following information about your children:
- Mobile Number
- Address Name
How We Use the Information We Collect About Children: We use the information we knowingly collect from children to provide our Services in compliance with our agreements with their schools, authenticate users’ identities, and to provide customer support. We also use the data we collect for internal purposes such as troubleshooting, protecting against errors, and to promote the safety and security of our Services.
